Customer Care

  • Dispatch

    We ship worldwide. We aim to dispatch all orders within 24 hours from the time of purchase. Orders placed after Friday and over the weekend 1pm UTC/GMT + 12 hours will begin processing on the following Monday.

  • Timeframes

    Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

    Visit our Couriers Status Page for the latest updates 
  • Price

    New Zealand: Free overnight shipping with any purchase over $100, $7 overnight shipping for purchases under $100.

    Australia: Free shipping for purchases over $150. $20 shipping for purchases under $150.

    Global: Free shipping for orders over $1,000. $75 for orders over $300. $100 for orders under $300.

  • Returns & Refunds

    If your purchase isn’t quite right, you may return it for a refund, swap or credit.

    To return an item, please email within 48 hours of receiving the item. You must return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived e.g. unworn, and with the original tags.

    Please note: this is not applicable to sale items.

  • Customs & Clearance

    Commonplace Shop is not responsible for any delays caused by destination customs clearance or processing.